GOOGLE SUPPORT GOES AWOL
It looks like nobody is home at any of Google's support teams.
From the buzz on the Google forums (for example http://groups.google.com/group/blogger-help-troubleshoot/) it seems like the users are out there having problems and crying for help, but what they don't seem to realize, couldn't possibly imagine actually, is that nobody at Google is listening.
I'm one of those users. I use a couple of Google products, "Blogger bot" and "Hello" to publish my photos. They stopped working days ago. I looked at all the Google help sites and forums, and I found plenty of evidence that I wasn't alone, but no evidence that Google gives a shit. I found no mention of the problem anywhere on any of Google's own sites. Do they not know about it? How could they miss it? If they do know about it, why in God's name don't they fix it? Or at least give us a status?
My guess is that Google management has raided all the support teams who are now off developing new products to wow the stock analysts. They've locked the doors and left they building. Blogger is running on autopilot.
If you doubt that Google has long since given up caring about their existing products, such as Blogspot.com, consider this. The last news item in Google News, which comes up when you log into blogger, is an announcement of an upcoming outage, dated Novemebr 14. Presumably that is 2005, but I'm not sure.
Google has gotten pretty big, pretty fast, and the guys who run it have gotten plenty rich. Maybe that's all they care about.
From the buzz on the Google forums (for example http://groups.google.com/group/blogger-help-troubleshoot/) it seems like the users are out there having problems and crying for help, but what they don't seem to realize, couldn't possibly imagine actually, is that nobody at Google is listening.
I'm one of those users. I use a couple of Google products, "Blogger bot" and "Hello" to publish my photos. They stopped working days ago. I looked at all the Google help sites and forums, and I found plenty of evidence that I wasn't alone, but no evidence that Google gives a shit. I found no mention of the problem anywhere on any of Google's own sites. Do they not know about it? How could they miss it? If they do know about it, why in God's name don't they fix it? Or at least give us a status?
My guess is that Google management has raided all the support teams who are now off developing new products to wow the stock analysts. They've locked the doors and left they building. Blogger is running on autopilot.
If you doubt that Google has long since given up caring about their existing products, such as Blogspot.com, consider this. The last news item in Google News, which comes up when you log into blogger, is an announcement of an upcoming outage, dated Novemebr 14. Presumably that is 2005, but I'm not sure.
Google has gotten pretty big, pretty fast, and the guys who run it have gotten plenty rich. Maybe that's all they care about.
posted by wingssail at 12:31 AM
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